For long-time Kangarootime customer, Care-a-Lot Childcare, switching software was a major decision driven by the need for better communication, support, and operational efficiency across multiple centers. After inheriting a childcare center that used Procare, they realized that while the software had some beneficial features, it fell short in key areas like family communication, staff scheduling, and overall support. Their goal was to find an updated platform for all 8 of their centers that was intuitive, supportive, and provided a seamless management experience across all of their locations.
Why Kangarootime?
When evaluating alternatives, Kangarootime stood out with its innovative features, like reporting and analytics, and the capabilities to see their entire center at a glance. This, along with Kangarootime’s superior support, made the decision to switch an easy one.
The Transition Process
Change is never easy, but Kangarootime’s implementation team ensured a smooth transition. By allowing them to set their own pace for training, the team made the switch comfortable and manageable. Knowing that they had a dedicated team behind them reinforced their confidence in the move. Since transitioning, Care-a-lot has felt supported every step of the way because of team members like Tony and Brittany, who were always just a phone call or email away.
The Results
The switch to Kangarootime brought immediate and measurable benefits for Care-a-lot:
- Time saved: With all information consolidated in one easy-to-use platform, daily operations became much more efficient.
- Improved communication: Families could easily view billing information and receive messages from the center, enhancing transparency.
- Seamless staff scheduling: Managing schedules became more efficient, reducing administrative burden.
- Advanced insights: A deeper understanding of enrollment, revenue, and staffing allowed them to make informed decisions.
- Unmatched support: Ongoing assistance from the Kangarootime team ensured continued success and problem resolution.
Favorite Feature
Beyond the exceptional customer support, their favorite part of Kangarootime is the new School feature, which allows them to monitor all their centers and classrooms with ease.
A Software that Grows With You
Care-a-lot Child Care consists of 8 locations and recently became a part of the First Learning portfolio. Other portfolio programs include Generations Child Care and Storybook Academy. Due to Care-a-lot’s success with Kangarootime, Generations Child Care and Storybook Academy have also decided to make the switch to Kangarootime’s platform.
With each program having multiple locations, Kangarootime’s ability to manage multiple centers is crucial. Now, these schools have access to deeper data and analytics, allowing them to make better decisions and improve their schools. With a continued focus on innovation and customer experience, these centers have confidence that Kangarootime will continue to grow with them.
A Continued Partnership
Having partnered with Kangarootime for eight years, Care-a-lot values not just the software but the people behind it. Their journey showcases how Kangarootime’s commitment to innovation, customer support, and operational efficiency can transform childcare management for the better.
Reflecting on their decision, they have no regrets. When asked what they would say to other schools considering the switch, they said:
“Do it! You will not be disappointed, and you can depend on someone to be there to help support you from beginning to current!” – Michelle Ellis, Executive Director of Operations at First Learning
For any childcare provider considering a switch, the message is clear: Kangarootime is the trusted partner you’ve been looking for.
If you’re looking to use Kangarootime to help manage your childcare program, click here to get started.
