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Sierra Rossing

How to Track and Improve Your Enrollment Retention

  • October 21, 2021

The cost of turnover is extremely high. It’s estimated that it costs twice as much to attract new families to your center as opposed to retaining current families. This makes keeping families enrolled just as important (if not more important in some cases) as gaining leads and enrolling new children.

Tracking Enrollment Retention

In a 2021 survey conducted by ChildcareCRM, 47% of respondents said they don’t track their enrollment retention rate. Another 27% said they do track this key performance indicator (KPI) but that they aren’t sure it’s entirely accurate.

Tracking KPI’s such as your enrollment retention rate is an essential component of understanding how your business is performing among other centers in your community. This metric also allows you to make informed decisions about what areas you may need to improve upon in your center’s engagement strategy.

How to find your enrollment retention rate:

  • Find out how many enrolled children you have at the end of a given period (week, month, quarter, or year).
  • Subtract the number of new enrollments you’ve acquired over that time.
  • Divide by the number of customers you had at the beginning of that period.
  • Then, multiply that by one hundred.

For example, if you had 150 enrolled children in September and ended the month with 135 children, after enrolling 8 new ones during the month, your enrollment retention rate would be 84.67% for that month.

If that sounds too complicated or if you’re measuring this KPI for multiple locations, the easiest way to track your enrollment retention rate is in your Childcare Management System (CMS).

Utilizing Your Childcare Management System(s)

Using the tools and features within your childcare management system(s) can help you gain greater insight into your enrollment retention rate.

For example, childcare software like Kangarootime gives you in-depth reporting along with a visual overview of your centers’ important information. You can keep track of enrollment, center capacity, family data, and more. This helps you maximize efficiency at your center, forecast openings, and increase revenue. For more information on increasing retention at your childcare center, download ChildcareCRM’s guide below. 

Download the step-by-step guide to boosting your childcare enrollment retention rate.




Kangarootime is the leading all-in-one childcare management software for daycares and preschools. With billing and invoicing capabilities, parent communication and staff management tools and classroom automation, Kangarootime helps childcare centers grow and scale. To learn more about optimizing your center with Kangarootime, visit kangarootime.com

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